customer-success-manager
by alirezarezvani (GitHub) in alirezarezvani/claude-skills
What it does
Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success. Use when analyzing customer accounts, reviewing retention metrics, scoring at-risk customers, or when the user mentions churn, customer health scores, upsell
Quoted from the skill's SKILL.md under its MIT license.
Install
git clone --depth 1 https://github.com/alirezarezvani/claude-skills.git /tmp/claude-skills mkdir -p ~/.claude/skills/ cp -r /tmp/claude-skills/business-growth/skills/customer-success-manager ~/.claude/skills/customer-success-manager
The command copies the skill from the author's repo. SkillTrove does not host it.
Files
- SKILL.md
- assets/executive_business_review_template.md
- assets/expected_output.json
- assets/onboarding_checklist_template.md
- assets/qbr_template.md
- assets/sample_customer_data.json
- assets/success_plan_template.md
- references/cs-metrics-benchmarks.md
- references/cs-playbooks.md
- references/health-scoring-framework.md
- scripts/churn_risk_analyzer.py
- scripts/expansion_opportunity_scorer.py
- scripts/health_score_calculator.py
Source: https://github.com/alirezarezvani/claude-skills/tree/main/business-growth/skills/customer-success-manager. Checked 2026-10-13.
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